We guarantee to refund any item you are not completely happy with when you return it to us in an unused and saleable condition within 14 days of receipt. Refunds will be at the original purchase price excluding the initial delivery charge and will be made to your original method of payment. If replacement goods are required, these should be re-ordered directly from our website as replacements will not automatically be sent.
Returns by Post Returning an item(s) to us couldn’t be easier! Simply fill out the returns information below and post it back to us. Please ensure you item(s) are securely packed and properly labelled. Enclose the item(s) with your completed returns form in the delivery bag. Should you have any issues, please contact us via email at firstname.lastname@example.org , and we will be happy to help.
- UK Customers Please return using the returns label on the reverse of your shipment notice. The cost of returning item(s) to us is £2.50. You will not have to pay at the post office to return the parcel, but £2.50 will be deducted from the amount we refund to you. If you choose to use any other returns method, you will be liable for the full cost and you will need to claim from the postal courier you choose should the returned item(s) be lost in transit. Please retain the receipt provided until your refund has been processed.
- International Customers Follow the returns by post instructions above and return parcels using your local postal services to the address on the reverse of your shipment notice. You will be responsible for the cost of returning the item(s) to us. Please retain the receipt provided until your refund has been processed.